Privacy Policy & Terms of Use

undefined is committed to protecting the privacy and personal data of our guests. This policy explains what information we collect, how we use it, and the rights you have over your data when using our guest portal.

undefined is the data controller responsible for the personal data collected through this portal.

When you register or use our guest portal, we may collect the following personal data:

• Full name (given names and surname)
• Date and place of birth
• Nationality
• Email address and phone number
• Home city and country of residence
• Occupation
• Identity document details: type, number, issue date and place
• Travel information: origin, destination, mode of transport
• Stay details: arrival and departure dates, number of guests
• Loyalty points and stay history
• Session token (stored as a secure cookie on your device)

Your personal data is used strictly for the following purposes:

• Processing and managing your hotel check-in and check-out
• Verifying your identity upon arrival
• Communicating with you about your reservation by email
• Administering our loyalty points program
• Complying with Cameroonian legal requirements for hotel guest registration
• Improving the quality of our services
• Sending a one-time verification code (OTP) to authenticate your session

We use a single secure session cookie to keep you logged in during your visit to the guest portal. This cookie is strictly necessary for the portal to function and does not track you across other websites.

We do not use advertising cookies, analytics cookies, or any third-party tracking technology on this portal.

Your personal data and stay records are retained for a minimum of 5 years in accordance with Cameroonian hotel industry regulations and tax law. Identity document information may be kept for up to 10 years. After these periods, data is securely deleted or anonymised.

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may be shared only in the following limited circumstances: with Cameroonian law enforcement or tax authorities when legally required; with our internal hotel management system used exclusively by trained staff; or with service providers who process data on our behalf under strict contractual data protection obligations.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include encrypted communications (HTTPS), hashed credential storage, short-lived session tokens, and strict access controls for hotel staff. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data where we no longer have a legal basis to retain it
• Right to restriction — you may ask us to limit how we use your data in certain circumstances
• Right to data portability — you may receive your data in a structured, machine-readable format
• Right to object — you may object to processing based on our legitimate interests

Our guest portal is intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18 without verifiable parental consent. If you believe a minor has provided us with personal data without consent, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the guest portal after changes are posted constitutes your acceptance of the updated policy.